Support
We want every Mikisu Studio game to run smoothly. If something isn't working, this page tells you how to reach us and what helps us fix it fast.
Report a problem
Found a bug, a crash, or something that doesn't look right? Email us at mikisu.dev@gmail.com and we'll take a look. The more detail you include, the quicker we can help.
What to include in your report
To help us reproduce and fix the issue, please share:
- Which game — for example, Board Hub, Oculta, Taply, Fissle, Refract, Dot&Stick or Six Seven.
- Device and OS — model and operating system version (e.g. iPhone 14 on iOS 17.4).
- Game version — found in the game's settings or app store listing.
- What happened — a short description of the problem and the steps you took before it occurred.
- A screenshot or recording if you have one.
Crashes and lost progress
If the game crashed or your progress disappeared, try closing and reopening the app first. Because game progress is stored on your device, a reinstall will clear it — let us know before reinstalling if you can, so we can advise on any recovery options.
Other ways to reach us
You can also reach Mikisu Studio through the support link on the game's app store listing. We read every message and reply as quickly as we can.
Response time
We're a small studio, so it may take a few days to get back to you. Urgent issues affecting many players are prioritised.